Terms and Conditions of Sale (T&Cs) — LUXÆRA 

1. Purpose 

These Terms and Conditions of Sale (T&Cs) define the rights and obligations of the parties in the context of the online sale of perfumes offered by LUXÆRA to professional clients (B2B) operating internationally. Any order implies full acceptance of these T&Cs. 

2. Scope of Application 

These T&Cs apply to all product sales made via the LUXÆRA website and are exclusively intended for professionals with a valid business registration number in their respective countries. 

3. Products 

LUXÆRA sells perfumes intended for resale and professional use. The essential characteristics of the products are presented on the website. The product images are for illustration purposes only and are not contractual. 

LUXÆRA reserves the right to modify its product offerings at any time without prior notice. 

4. Prices 

Prices are indicated in US Dollars (USD) or any other agreed currency. Prices are exclusive of taxes (excl. VAT) and shipping costs. 

Customs duties, import taxes, and any additional fees are the responsibility of the client. 

LUXÆRA reserves the right to change prices at any time without notice, but the client will be charged according to the rates in effect at the time of order confirmation. 

 

5. Orders 

The ordering process consists of the following steps: 

1. Selection of products and adding them to the cart. 

2. Validation of the cart and checking order details. 

3. Signing a purchase order or commercial contract. 

4. Confirmation by LUXÆRA after full payment is received. 

 

LUXÆRA reserves the right to refuse any order from a client involved in an ongoing dispute. 

6. Payment 

Payment is due in full at the time of order placement. Accepted payment methods include: 

• Bank transfer 

• Any other method agreed upon with LUXÆRA 

 

No orders will be shipped until full payment has been received. 

In the event of late payment, LUXÆRA may suspend or cancel any pending orders without prejudice to any further legal action. 

7. Delivery 

LUXÆRA delivers products internationally. 

• Delivery Times: Delivery times are provided for information purposes only and may vary due to customs procedures and shipping carriers. 

• Risk Transfer: The risk of product loss or damage is transferred to the client once the products are handed over to the shipping carrier. 

• Claims: Any issues (missing products, damaged goods, opened parcels, etc.) must be reported to LUXÆRA in writing within 48 hours of receipt, with supporting photos. 

 

LUXÆRA cannot be held liable for delays caused by events beyond its control (strikes, natural disasters, customs delays, etc.). 

8. Withdrawal and Returns 

Under laws governing B2B sales, professional clients do not have a right of withdrawal. 

 

Returns will only be accepted in the following cases: 

• An error made by LUXÆRA in processing the order. 

• Defective products, subject to the client providing proof. 

No returns will be accepted without LUXÆRA’s prior written consent. 

9. Liability 

LUXÆRA cannot be held liable for: 

• Indirect damages resulting from product use. 

• Financial losses, client losses, data losses, or revenue shortfalls. 

• Non-compliance with the laws and regulations of the client’s country — the client is responsible for ensuring that products comply with local laws before reselling or importing. 

 

10. Intellectual Property 

All elements of the LUXÆRA website and products (brands, logos, designs) remain the exclusive property of LUXÆRA or its partners. Any reproduction, even partial, is strictly prohibited. 

11. Data Protection 

LUXÆRA is committed to protecting the personal data of its professional clients in compliance with the laws of the United Arab Emirates and the General Data Protection Regulation (GDPR) for European clients. 

Data collected is used exclusively for order processing, business relationship management, and legal compliance. Please refer to our Privacy Policy for information about how we use your data. 

12. Force Majeure 

Neither party shall be held liable for any failure to perform or delay in performing their obligations due to force majeure events (natural disasters, wars, pandemics, etc.). 

13. Disputes and Applicable Law 

These T&Cs are governed by the laws of the United Arab Emirates. 

In case of a dispute, both parties agree to seek an amicable solution. If no agreement is reached, the courts of Fujairah shall have exclusive jurisdiction. 

14. Contact 

For any questions or complaints, please contact us at: 

• Email: contact@luxaera.com